Late night
Friday, July 17
ERP closed05:40 ETCRM30mSupport17mHRISnightly
Morning brief
Today's brief
Revenue mix
99% to plan
subs 104%, usage 88% — softness is usage, not core
Cash
DSO 56d
up 8 days in a month; collections push starts next week
Ridgeline
$14.2M renewal
in 45 days; save-motion in flight, healing over 6 weeks
Drafted from last night's close · Friday, July 17
Decision queue
Needs attention today
Ranked by dollars at stake — act, delegate, or snooze
Ridgeline renewal at risk in 45 days
CSAT dip from support escalation 3 weeks ago
$14.2M at risktoday · Maya Kessler, CRO
VP Sales Northeast open 63 days
Coverage sags: 2.1× vs 3.0× elsewhere
$11.5M pipeline gapthis week · Rowan Nash, CPO
DSO up 8 days — cash slipping
48 → 56 days over the month; Ridgeline is a driver
$6.8M tied upthis week · Priya Datta, CFO
Support SLA at 91% — below 94% target
Automotive queue backlog since Ridgeline P1
3-pt SLA gapthis week · Isabel Brooks, VP Support
Lakeshore expansion close this quarter
$2.4M expansion, exec sponsor ready
$2.4M expansionthis month · Alex Rivera, AE Lead
The business at a glance
How the business is doing
Six functions, today vs plan — tap any tile for the detail
Top accounts
Top accounts — 36% of revenue
Health, renewals and next milestones — tap an account for the full picture
Calendar
The week ahead
Closes, renewals, starts and board items
Mon
Board audit committee prep
60 min · Priya + audit chair
Tue
Ridgeline exec call
$14.2M renewal · save motion
Wed
Lakeshore expansion signature
$2.4M · two plants
Wed
VP Sales NE final panel
3 candidates · offer this week
Thu
All-hands town hall
Q3 mid-quarter check-in
Thu
Brightpath negotiation
$1.6M · route optimization
Fri
Principal Engineer starts
Platform team · onboarding